Privacy Policy

1. Information We Collect

• Hospital and clinic information.
• Doctor profiles and schedules.
• Patient appointment details.
• Token and queue management data.
• Contact information submitted through enquiry forms.
• Device, browser, IP address and technical usage information.

2. How We Use Information

• Manage appointments and patient queues.
• Generate tokens and appointment references.
• Provide live appointment tracking.
• Display patient status on TV screens.
• Respond to customer support requests.
• Improve system performance and security.
• Send service-related notifications.

3. Patient Data & Healthcare Information

BookMyDr is primarily a software platform used by healthcare providers. Patient records and appointment information are generally managed by the respective clinic, hospital, or doctor using the software. BookMyDr does not provide medical advice, diagnosis, or treatment.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage method can be guaranteed to be 100% secure.

5. Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience, measure website performance, and understand visitor interactions.

6. Third-Party Services

We may use trusted third-party services including hosting providers, payment processors, analytics services, email communication providers, and WhatsApp Business integrations.

7. User Rights

• Request access to your information.
• Request correction of inaccurate data.
• Request deletion where legally permitted.
• Withdraw consent where applicable.

8. Data Retention

Information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain system security.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised effective date.